Shipping & Return

Shipping

Order Processing

All our orders are fulfilled and shipped within 5 working days and handed over to our logistics partners.

An order confirmation email will be sent after the customer makes the order, which includes an invoice and our terms and policies.

Delivery Method

We partner with DHL for all our deliveries, and all orders are handed over to last-mile carriers.

A shipping confirmation email will be sent once the order is fulfilled and ready to be handed over to the transportation carrier. This email will include the tracking number for shipping, our return policy, and further instructions to follow for the return process.

Delivery Period

Under normal circumstances, products will be packed and handed over to our logistics partner within 5 working days.

The actual delivery time of the parcel varies between 3-7 business days within the EU and deliveries to non-EU countries can take up to 21 business days depending on the destination.

Estimated delivery dates are estimates only, and are not guaranteed. Due to many factors, estimated delivery dates can also change between the time you place and receive an order. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as tracking links and order details.

Customs and regulations

• Within EU
  There are no customs duties, and no additional fees other than the shipping cost to be paid when ordering from within the EU. The quoted final prices will include the VAT of the destination country.
  
  
• Outside EU
  In some countries outside the EU, the customer must pay customs charges before the shipment is delivered. The quoted final prices will not include VAT or GST.
  
  The charges might include import duties, import VAT, customs clearance charges, and other applicable charges.
  
  These fees shall be handled by the customers and please note that the company has no authority over the customs and duty taxes.
  

Returns and refunds‍

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ariunacashmere.com. Please note that returns will need to be sent to the following address:

Am Oberwiesenfeld 55,

80809 Munich,

GERMANY 

You can always contact us for any return question at info@ariunacashmere.com.

Damages and issues

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

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Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.